Your information,
handled with care.

Who we are

Gadget E.R. Repair ("we", "us") is a repair and buy-and-sell shop at 802 W Ennis Ave, Ennis, Texas. You can reach us at (469) 881-1776. This policy covers this website, our chat help, and the calls and text messages we exchange with you.

Information we collect

We collect what you give us: your name, mobile number or email address, the device you want repaired or want to sell, its condition, and anything you write in our forms, chat, texts or voicemails. When you call, we receive your phone number, and if you leave a voicemail we store the recording. To limit abuse, we also use your internet address to cap how often the chat and forms can be used.

How we use it

We use your information to prepare repair quotes and buyback offers, reply to your messages and calls, schedule and carry out repairs, honor warranties, keep business records, and protect the site from misuse. We do not use it to send marketing texts unless you separately ask for them.

Text messages

If you give us your mobile number, we text you about your request: quotes, questions about your device, repair status (received and ready for pickup), appointments, warranty, and a one-time Google review request after pickup. See our Terms for the full text message program details. Some replies are written by an automated assistant, and a person at the shop can step in at any time. Message frequency varies with your conversation. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help. Texting is not a condition of any purchase.

We do not sell, rent or share your mobile number or text messaging opt-in information with third parties or affiliates for their marketing or promotional purposes.

Who handles your information

We use service providers to run our business: a messaging and calling provider to send and receive texts and calls and to record voicemail, a hosting and database provider to run this website and store requests, an AI service to power chat help and automated replies, an email provider for some notifications, and a notification service to alert the shop's owner when you contact us. They handle your information only to provide those services to us. We may also disclose information when the law requires it or to protect our rights, customers or property.

Voicemail and call handling

Calls to the shop number may be forwarded to the owner's phone. If nobody answers, you can leave a voicemail, which we record and store so we can call you back. If we miss your call, we may send you one text asking how we can help.

Your device and your data

We only access what is needed to diagnose and repair your device. We do not copy or keep the contents of your device. Please back up your data and remove any passcode requirement or account lock you do not want us to encounter before you bring a device in.

How long we keep it

We keep requests, messages, voicemails and repair records for as long as we need them to serve you, honor warranties, keep accurate business records and meet legal obligations, and then delete or anonymize them.

Security

Access to our customer inbox requires a password, and our systems use encrypted connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices

You can stop texts by replying STOP. You can ask us to see, correct or delete the information we hold about you by calling (469) 881-1776 or visiting the shop. We may need to keep some records to meet legal or warranty obligations.

Children

Our website and texting are not directed to children under 13, and we do not knowingly collect their personal information.

Changes

We may update this policy and will change the date above when we do. See also our Terms of Service and Warranty & Returns.