COMMON QUESTIONS
Need a hand?
Start here.
A few answers to help you describe the problem and choose the right next step.
Start a repair quoteREPAIR & DEVICE HELP
Questions we can answer.
I do not know my device model. Can I still ask for a quote?
Yes. In the Model step, choose “I’m not sure which model I have.” Add whatever details you know about the device and what happened.
Can my repair quote go to email instead of text?
Yes. Choose Email in the Contact step and enter the address where you want to receive the quote.
Which issue should I choose if the device will not turn on?
Choose the closest power or charging option. If you are uncertain, choose “Not sure / other” and describe what you see.
What kinds of devices can I bring in?
Gadget E.R. Repair works on phones, tablets, Mac and Windows computers, and game consoles. Call about another device before visiting.
Can you help with data on a computer or drive?
The shop lists data recovery among its computer services. Describe the device and problem in the quote form or call the shop.
Do you buy broken electronics?
Yes. The current sell-device form accepts working and broken devices. Describe the condition when requesting an offer.